Jewelry To Remember- Symbolic Jewelry

Symbolic jewelry that celebrates the beauty of life, love & family.

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Shipping Info  Store Policies & Returns  |  Contact Us  |  Shopping Bag 

Store Policies & Order Information
- Jewelry To Remember is a Pomeroy Jewelers, LLC Store-

You must be at least 18 years old to order from this online store. All orders are charged when you click the "submit" button and are confirmed automatically to the email address you provide on your order.  If you do not see an order number on your screen after your order has been placed, your order most likely did not go through.

 Method of Payment for Online Orders or Fax Orders


We accept the following USA or Canada issued credit cards- Visa, MasterCard, American Express, or Discover. Delivery to credit cardholder's street address in the USA or Canada or to a confirmed alternate address. Deliveries to other shipping addresses & Post Office box numbers may be via RESTRICTED delivery.  See shipping section for more information.

Most orders require a signature for delivery.

IMPORTANT: The billing information you provide must match what your bank or credit card company have on file. Any variance will delay or void your order. Many orders are also verified by telephone.

 
Solution Graphics
We also welcome PayPal®!
Delivery only to confirmed USA addresses.*

* PayPal® Restriction- If you choose PayPal® as your payment method, note that we only ship to PayPal® confirmed addresses in the USA.  We will not ship to a different address.  If you would like delivery to an alternate address (an address other than what PayPal® has on file), pay using one of the credit cards indicated above.

 Other Ways to Order- Check, Money Order, etc.

We offer different online checkout forms... when you checkout, select the form that applies to your preferred order method. 

  • ONLINE using the forms provided... this is the fastest way to order and this is a secure site.  You will notice the paddle lock when you reach the billing information page where you enter your sensitive billing information.  The billing information page address starts with https://www." which is a secure page.

  • EMAIL but do NOT include your credit card number.  Email us your complete billing/shipping address and your complete order excluding your credit card number.  Be sure to include both your billing address phone number and daytime telephone number (if different) so we can reach you. (Put both phone numbers in the one box provided or in the comments box.  We will call for your credit card information.

  • FAX your complete order and billing/shipping information to 1-231-938-2757.  Note that this number is both a fax and message number so a message will first play and then your  fax will be accepted/received.

    Printable FAX Order Form: If you make all of your selections online and click on the "order" button, the item will be added to the Shopping Bag.  Click on "Go to Checkout" or "Check Out Now".  You will be asked whether your order is shipping to Michigan and the next screen will allow you to select an order method called "Order by Credit Card using FAX".  You can complete the form, then print it up and fax it to us.

  • MAIL your order and payment to our address below.  Printable MAIL Order Form:  Make all of your selections online and click on the "order button" to add the item or items to the Shopping Bag. Click on "Go to Checkout" or "Check Out Now". You will be asked whether your order is shipping to Michigan and the next screen will allow you to select an order method called "Order by Check/Money Order through Postal Mail" or "Order by Credit Card through Postal Mail". You can complete the form, then print it up and mail it to us at-

Pomeroy Jewelers
3946 Park Lane
Traverse City, MI 49686

 Online Ordering Security

Shopping BagShopping Bag    
Our Shopping Cart Service- Americart® has Secure Socket Layer encryption that is used for the transmission of sensitive credit card information between our customers and the Shopping Bag.  When you reach the billing information page, our website becomes secure. This is the only area where our customers enter sensitive billing and credit card information.  Look for the paddle lock at the top of the page in your browser's address bar.  You will also note that web page address appearing at in the browser will go from an http to an https address.

Important:  Orders must be placed directly through our website at https://www.JewelryToRemember.com .  Orders placed through cached search or browser pages or any other stored page process will NOT be honored. 

 Order Confirmation

You will receive an order number if you have successfully placed your order. Orders are then confirmed with an automated response service so you will also receive a copy of your order via email to the address that you provided. Remember... most orders require a signature for delivery.

Product Guarantee

Manufacturer Defects- All items are guaranteed to be delivered free of manufacturer's defects and as ordered.  If any item has a manufacturer's defect as determined by the manufacturer, it will be corrected by them at no charge to you.  We will even pay for your return INSURED REGULAR US MAIL shipping if it is determined to be a manufacturer's defect or our mistake. For jewelry- Loss of stones, broken prongs or any other damage caused by accident or abuse is not covered.  Note that many warranties are voided if someone other that the manufacturer works on the item.

OUR Mistakes or Errors- If we have made a mistake, we will take care of the problem.  We will also reimburse you for any return via insured REGULAR US Mail that you incur because of a mistake or error on our part.  (If you select another carrier or faster method, you are responsible for the difference.) You must notify us within 15 days of the delivery date if there is a problem.  You may incur a fee to correct the error if we are not notified within this time frame so it is very important that you inspect your order immediately upon delivery.  If you have made the mistake, you will be responsible for any fees to correct the problem plus shipping fees. 

It is very important that you inspect your order immediately
upon delivery. 
Unpack items carefully.  You must notify us within
24 hours of the delivery date if an item arrives damaged. 


 Returns

Returnable Items:
Items marked as RETURNABLE in our online store or in our correspondence to you may be returned for a refund within "15 days of the date shipped". Items must be in new, unaltered, unworn condition (no scratches, scuffs, etc.) and in our original, undamaged packaging. Items returned in any other condition will not qualify for a refund. Rings that you have requested us to size just for you or any other custom or special order item is not returnable. Shipping and packaging charges are not refundable.

IMPORTANT: If you are considering returning any qualifying item, do not wear it.  Any item that is scratched or shows any other signs of wear will not qualify for a refund.

We reserve the right to limit quantities of returnable items.

Non-Returnable Items:
Items that are not returnable are clearly marked as not returnable. Once we have placed your order with the manufacturer and the item goes into production or is in the shipping department, the order may not be cancelled or altered.  Many items go into production quickly. If you have made a mistake, contact us immediately. We will make every effort to correct it with the mfr. if it is possible. It will depend where your order is in the production process whether the error can be corrected without additional charge.

To Return Qualifying Items:
For your protection, package the item carefully and insure the package to full value. Items that have been carelessly packed and damaged in transit will incur restocking fees.  Keep your mailing receipts until you have received credit from us or in case a claim must be filed. Address returns from this store to:

Attn: Returns
Pomeroys
3946 Park Lane
Traverse City, Michigan 49686

Do not include the word "jewelers or jewelry" on the outside of your package.

Damages: All items are carefully inspected prior to shipment. If any item is received damaged, you must report it to us within 24 hours of delivery by calling (231) 938-2582.  Our answering machine is on 24 hours a day for your convenience. Since all orders are shipped insured, you must save all packing materials for an inspection by the shipping company.

 Shipping Time

See individual product pages or categories for the approximate time it takes for an item to ship from our store or the manufacturer.  Contact us if you have a question.  If we encounter a delay in shipping your order (if the item is out of stock or has been discontinued), we will immediately notify you via email OR telephone and you can then decide whether you wish to wait or cancel the order. 

Shipping Charges

Please visit this page.... Shipping Fees

Damaged Deliveries

All items are carefully inspected prior to shipment and carefully packed for delivery. In the unlikely event an item is received damaged or if there is an error, you must report it to us within 24 hours of delivery. Call (231) 938-2582 or email us at service@JewelryToRemember.com . Since all orders are shipped insured, you must save all packing materials for an inspection by the shipping company.  

It is very important that you inspect your order immediately
upon delivery. 
Unpack items carefully.  You must notify us within
24 hours of the delivery date if an item arrives damaged. 


 Failure to Deliver by a Promised Date

If we do not deliver by a promised date and it is because of an error on our part or one of our manufacturer's, the remedy shall be limited to the reimbursement of the full purchase price of the item ordered (upon our receipt of the item if it has already shipped to you).  We will not be liable for any expenses beyond this.  Note that when we indicate that an item generally ships in about so many days, this is NOT a promised delivery date.

If delivery delay is due to the shipping company such as US Postal Service, UPS, etc., we will not be liable nor responsible for the delay.  It is the shipping company's responsibility to deliver in the time frames they advertise.  Any remedies shall be in accordance with the shipping company's policies. Note that all orders are shipped via insured delivery in case of loss/damage while in their control.

 Online Pricing

We have never believed in advertising exaggerated manufacturer suggested retail pricing with fake discounts nor continuous on-going sales in order to induce our customers to buy now. It's just not who we are.  We try to offer a fair price everyday. 

We make every effort to provide beautiful jewelry and gifts at a competitive price.  If manufacturer's increase their prices to us, our online prices may be effected. We reserve the right to change pricing and correct errors.  If this should ever occur, you would be contacted for authorization to proceed with your order at the new price. 

 Privacy Policy

We do not sell or trade our customer's or potential customer's information to other businesses or individuals. We will not bombard with email unrelated to your order... we will not put you on any type of email list UNLESS you request it. That is not our way of business. We believe that our quality products, competitive prices and service should be enough to bring you back. If an item is drop shipped from the manufacturer, your name, address and telephone number is given to that company so they can fill and deliver your order.  IP addresses are recorded by the Shopping Bag system and will be used to trace fraudulent purchases.

 Jurisdiction & Venue

By using this website, you agree that any and all legal actions brought against JewelryToRemember.com, Pomeroy Jewelers and/or it's owners shall be governed by the laws of the state of Michigan, without regard to its conflict of law rules or principles. You  also agree to settle all disagreements or disputes arising from orders placed through JewelryToRemember.com, Pomeroy Jewelers and/or it's owners through the appropriate federal or state court exclusively in the counties of Grand Traverse, Michigan or Kent, Michigan, depending on the court requirements.   All rights to contest this exclusive jurisdiction and venue of such Courts are waived.  Use of this site constitutes your agreement to our online store policies and terms of sale. If you do not agree to our terms and policies, do not use this site.  We reserve the right to correct any and all errors or omissions. 

 Miscellaneous

Prices are subject to change. We reserve the right to correct any and all errors and omissions. Store policies and terms are subject to change without notice. Most items are NOT shown to actual size.  They may be larger or smaller so be sure to read the approximate sizes provided for each item. We have done our best at scanning images to insure correct colors on our equipment, however, colors will vary due to both individual monitors and batch colors mixed or hand painting techniques.  Use of this site constitutes your agreement to our online store policies and terms of sale. If you do not agree to our terms and policies, do not use this site.

Important Note To Other Businesses: We have had problems with other businesses and even one wholesale company stealing our pictures from our websites.  This will not be tolerated. ALL of our photographs and images are copyrighted- ALL RIGHTS RESERVED. Do not copy our images in any manner or form... you risk removal from search engines and legal fees.

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Family | Friendship | Just Because | From The Heart | Patriotic | Love Keepsakes | Inspiration | Bridal Sentiments | Purity | Faith & Religion | Wings of Glory™
Never Give Up Butterflies | I'm Just Saying™ | In Touch Expressions™ | Pets & Companions | Comfort | Remembrance Ash Holders | More
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Copyright 2015 J. Dunne.  ALL RIGHTS RESERVED. Copying from this web site is a violation of copyright law.  Pictures and content are for viewing only at this address and remain our property. They may NOT be copied, reproduced or modified in any form or manner. Use of this web site constitutes your agreement to our online store policies and terms You must be at least 18 years of age to order from this store. We reserve the right to correct errors. Many of the items and designs are also copyrighted. 

Jewelry To Remember
Symbolic jewelry that celebrates the beauty of life, love and family.

Presented by
 Pomeroy Jewelers, LLC  -  3946 Park Lane  -  Traverse City, Michigan 49686  -  Telephone: 231-938-2582