Store Policies & Order Information
We offer different online checkout forms... when you checkout, select the form that applies to your preferred order method.
Important: Orders must be placed directly through our website at https://www.JewelryToRemember.com . Orders placed through cached search or browser pages or any other stored page process will NOT be honored.
You will receive an order number if you have successfully placed your order. Orders are then confirmed with an automated response service so you will also receive a copy of your order via email to the address that you provided. Remember... most orders require a signature for delivery.
Manufacturer Defects- All items are guaranteed to be delivered free of manufacturer's defects and as ordered. If any item has a manufacturer's defect as determined by the manufacturer, it will be corrected by them at no charge to you. We will even pay for your return INSURED REGULAR US MAIL shipping if it is determined to be a manufacturer's defect or our mistake. For jewelry- Loss of stones, broken prongs or any other damage caused by accident or abuse is not covered. Note that many warranties are voided if someone other that the manufacturer works on the item.
OUR Mistakes or Errors- If we have made a mistake, we will take care of the problem. We will also reimburse you for any return via insured REGULAR US Mail that you incur because of a mistake or error on our part. (If you select another carrier or faster method, you are responsible for the difference.) You must notify us within 15 days of the delivery date if there is a problem. You may incur a fee to correct the error if we are not notified within this time frame so it is very important that you inspect your order immediately upon delivery. If you have made the mistake, you will be responsible for any fees to correct the problem plus shipping fees.
We reserve the right to limit quantities of returnable items.
To Return Qualifying Items:
Do not include the word "jewelers or jewelry" on the outside of your package.
See individual product pages or categories for the approximate time it takes for an item to ship from our store or the manufacturer. Contact us if you have a question. If we encounter a delay in shipping your order (if the item is out of stock or has been discontinued), we will immediately notify you via email OR telephone and you can then decide whether you wish to wait or cancel the order.
Please visit this page.... Shipping Fees.
All items are carefully inspected prior to shipment and carefully packed for delivery. In the unlikely event an item is received damaged or if there is an error, you must report it to us within 24 hours of delivery. Call (231) 938-2582 or email us at service@JewelryToRemember.com . Since all orders are shipped insured, you must save all packing materials for an inspection by the shipping company.
If we do not deliver by a promised date and it is because of an error on our part or one of our manufacturer's, the remedy shall be limited to the reimbursement of the full purchase price of the item ordered (upon our receipt of the item if it has already shipped to you). We will not be liable for any expenses beyond this. Note that when we indicate that an item generally ships in about so many days, this is NOT a promised delivery date.
If delivery delay is due to the shipping company such as US Postal Service, UPS, etc., we will not be liable nor responsible for the delay. It is the shipping company's responsibility to deliver in the time frames they advertise. Any remedies shall be in accordance with the shipping company's policies. Note that all orders are shipped via insured delivery in case of loss/damage while in their control.
We have never believed in advertising exaggerated manufacturer suggested retail pricing with fake discounts nor continuous on-going sales in order to induce our customers to buy now. It's just not who we are. We try to offer a fair price everyday.
We make every effort to provide beautiful jewelry and gifts at a competitive price. If manufacturer's increase their prices to us, our online prices may be effected. We reserve the right to change pricing and correct errors. If this should ever occur, you would be contacted for authorization to proceed with your order at the new price.
We do not sell or trade our customer's or potential customer's information to other businesses or individuals. We will not bombard with email unrelated to your order... we will not put you on any type of email list UNLESS you request it. That is not our way of business. We believe that our quality products, competitive prices and service should be enough to bring you back. If an item is drop shipped from the manufacturer, your name, address and telephone number is given to that company so they can fill and deliver your order. IP addresses are recorded by the Shopping Bag system and will be used to trace fraudulent purchases.
By using this website, you agree that any and all legal actions brought against JewelryToRemember.com, Pomeroy Jewelers and/or it's owners shall be governed by the laws of the state of Michigan, without regard to its conflict of law rules or principles. You also agree to settle all disagreements or disputes arising from orders placed through JewelryToRemember.com, Pomeroy Jewelers and/or it's owners through the appropriate federal or state court exclusively in the counties of Grand Traverse, Michigan or Kent, Michigan, depending on the court requirements. All rights to contest this exclusive jurisdiction and venue of such Courts are waived. Use of this site constitutes your agreement to our online store policies and terms of sale. If you do not agree to our terms and policies, do not use this site. We reserve the right to correct any and all errors or omissions.
Prices are subject to change. We reserve the right to correct any and all errors and omissions. Store policies and terms are subject to change without notice. Most items are NOT shown to actual size. They may be larger or smaller so be sure to read the approximate sizes provided for each item. We have done our best at scanning images to insure correct colors on our equipment, however, colors will vary due to both individual monitors and batch colors mixed or hand painting techniques. Use of this site constitutes your agreement to our online store policies and terms of sale. If you do not agree to our terms and policies, do not use this site.
Important Note To Other Businesses: We have had problems with other businesses and even one wholesale company stealing our pictures from our websites. This will not be tolerated. ALL of our photographs and images are copyrighted- ALL RIGHTS RESERVED. Do not copy our images in any manner or form... you risk removal from search engines and legal fees.
Copyright 2015 J. Dunne. ALL RIGHTS RESERVED. Copying from this web site is a violation of copyright law. Pictures and content are for viewing only at this address and remain our property. They may NOT be copied, reproduced or modified in any form or manner. Use of this web site constitutes your agreement to our online store policies and terms You must be at least 18 years of age to order from this store. We reserve the right to correct errors. Many of the items and designs are also copyrighted.